Personal License

Door Supervisor

Food Safety

Health and Safety

Customer Service

Due Diligence

Course Information:

Length: 2 hours in total.

Cost: Bespoke to your business, date and time to suit you and your staff.

CUSTOMER SERVICE; A SHORT TRAINING AND SHARING SESSION

Introduction; (pre”rig”) the training room, learners to identify 20 poor customer service issues.

• Why are we here????
• Identify good and bad examples of interior and exterior merchandising, Walk the business. Competitors identify and share best practice.
• Closing the Sale;- Acknowledging your customer, communication skills, including Telephone and one to one, “Who killed the sale?”
• Role play session, up selling using examples of good and bad
• Delivery. Who needs to be flexible the customer or YOU ?
• Personal Appearance, Body Language, Mannersisms.         Remember Simon Cowells mis-demeanours on X factor USA
• Team players; - more fun to work with your colleagues rather than in isolation
• Who can give the “Wow factor?”
• Product knowledge. 
• Short Quiz bespoke to establishment.